What iClerk Is
iClerk is a proof-of-concept experiment in the clinical application of AI: it works from a department’s own guidelines, screens for the diagnoses that must not be missed, shows the source behind what it presents, and drafts structured notes, so that clinicians can evaluate the concept. It is in a pre-deployment evaluation phase and is not offered as a product for the care of real patients. By signing in, you agree to these terms.
Status
Status: iClerk is a pre-deployment proof of concept provided for evaluation and demonstration — not a finished product and not a certified medical device — and does not currently hold formal data-protection or clinical-safety certifications (for example UK GDPR, DSPT, or MHRA classification). Your data may be processed by third-party AI services that can be located outside the UK. You may use iClerk at your own discretion with any form of data; if you choose to use it with real patient information, that choice — including compliance with the data-protection and clinical-governance rules that apply where you practise, and every clinical decision that follows — is entirely your own responsibility. Every AI-generated note must be reviewed by the responsible clinician.
Clinical Responsibility
iClerk is a proof-of-concept assistive experiment, not a clinical product. All AI-generated content — including differential diagnoses, plans, and clinical notes — must be reviewed, verified, and approved by a qualified clinician before any use. If you choose to use iClerk in connection with real patients, you do so at your own discretion and clinical and legal responsibility remains entirely yours.
- No clinician–patient relationship. Using iClerk does not create any professional relationship between iClerk and any patient. All findings, diagnoses and treatment plans are the responsibility of the clinician using the tool.
- Not for emergencies. iClerk is not designed for use during a medical emergency. If a patient needs urgent attention, attend to the patient and contact emergency services — do not rely on iClerk to record or document the encounter.
- Not to be passed off as human-written. Do not present AI-drafted content as your own work, or place it in a record, without first reviewing it.
Who May Use iClerk
iClerk is intended for registered healthcare professionals, and for students and staff working under appropriate supervision, who are aged 18 or over. If you are using iClerk on behalf of an organisation, you confirm you have its authority to do so.
Patient Consent and Recording
Before starting a consultation with iClerk you must obtain the patient's consent to AI-assisted transcription, in line with the consent policy of the organisation where you practise. iClerk does not obtain consent for you.
- Tell the patient what iClerk does (their spoken words are transcribed and used to draft notes), that they can decline or ask you to stop at any time, and that the transcript is an aid to your documentation — not the official record.
- Recording and privacy laws vary by country and region. You are responsible for complying with the rules that apply where you practise, including where any party is on a call rather than in the room.
- iClerk transcribes speech in real time and does not store audio recordings.
Your Account
- You sign in with your Google or Apple account, or with your mobile number and a code sent by text message. You are responsible for keeping that account, phone and SIM secure (strong password and two-factor authentication where offered; a lock on your phone). If you sign in by text, you confirm the number is yours and agree to receive sign-in codes on it; standard message rates may apply. Tell us promptly if your number changes or your phone is lost.
- Keep your device locked when unattended, sign out on shared devices, and do not let anyone else use your session. Anything done through your account is treated as done by you.
- New users receive a 30-day free trial with a token usage limit.
- After the trial, continued use requires a subscription. Subscriptions are billed through Stripe (web) or the App Store (iOS) and can be cancelled at any time; cancellation stops future renewals and refunds are handled under the billing platform's own policy.
- We may suspend accounts that violate these terms or show evidence of misuse.
Knowledge Bases
iClerk may reference clinical knowledge bases to enrich notes and differentials. These are provided for reference only. The content may be incomplete, outdated, or inaccurate. The source organisations do not endorse their use within iClerk.
What You Must Not Do
- Use iClerk for any purpose other than evaluating AI-assisted clinical documentation
- Attempt to access other users' data or bypass security controls
- Reverse-engineer, copy, or redistribute iClerk or its components
- Use iClerk to process data you have no lawful basis to process
Your Data
- You own it. Transcripts, notes and any other clinical content you create remain yours (or your organisation's). iClerk uses them only to provide the service to you and never to train AI models.
- Storage. Consultations are encrypted at rest and stored in the UK/EU. AI processing may take place elsewhere as described under Status above.
- When you leave. You can delete any consultation at any time. When your account is closed or your subscription ends, you have 30 days to export or delete what you want to keep; after that your consultation data and account are permanently deleted. Security and audit logs are kept separately for a limited period; if you signed in by mobile number, a one-way fingerprint of the number (not the number itself) is kept for 12 months for audit and abuse prevention, as described in the Privacy Policy.
- Full details, including your rights and our sub-processors, are in the Privacy Policy. A Data Processing Agreement is available on request for organisations that need one.
Service Availability
We aim to keep iClerk available but do not guarantee uninterrupted service. We may perform maintenance, updates, or changes at any time. We are not liable for any loss arising from service interruptions.
Limitation of Liability
iClerk is provided "as is" without warranties of any kind, including any implied warranty of accuracy, reliability or fitness for a particular purpose. To the maximum extent permitted by law, we are not liable for any clinical decisions made on the basis of iClerk output, transcription or AI errors, data loss, or any indirect or consequential loss. Our total liability to you for anything arising from your use of iClerk is limited to the amount you paid us in the 12 months before the claim.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Your Responsibility to Us
You agree to cover us against claims arising from your breach of these terms — in particular from using iClerk without proper patient consent, or from placing AI-generated content into a patient record without reviewing it.
Governing Law
These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. If you use iClerk as a consumer in another country you keep any protections that country's law gives you.
Changes to These Terms
We may update these terms. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.
Contact
The full regulatory terms document (iCLERK-TOS-001) is available on request.