Privacy Policy

Last updated: 12 April 2026

What iClerk Does

iClerk transcribes clinical consultations in real-time and generates structured clinical notes using AI. Your spoken words become text — iClerk does not record or store audio.

What We Collect

• Consultation data — Transcripts and AI-generated notes from your clinical sessions
• Account details — Your Google email and display name (used for sign-in)
• Usage data — Login times, session activity, and IP address (for security)

How We Use It

• Transcription and note generation — the core service
• Authentication and access control
• Security monitoring and audit logging

We never use your data for AI model training, marketing, profiling, or any purpose beyond providing the service.

Where Your Data Lives

All data is stored in the United Kingdom (AWS London, eu-west-2). Consultations are encrypted at rest using AES-256. No international transfers of clinical data occur.

Who Can See It

Only you (and your companion device, if enabled). We use the following services to operate iClerk:

• AWS (London) — Hosting, transcription, AI processing, encrypted backups
• Google — Sign-in authentication only (no clinical data shared)
• Azure OpenAI (UK South) — Fallback AI processing

We do not sell, share, or trade your data with anyone else.

How Long We Keep It

Consultations are kept until you delete them. Account data is removed within 30 days of account closure. Access logs are retained for 90 days.

Your Rights

You can request access to, correction of, or deletion of your data at any time. Contact us and we will respond within 30 days.

If you are unsatisfied with our response, you can complain to the Information Commissioner's Office.

Contact

The full regulatory privacy notice (iCLERK-PN-001) is available on request.